• Online: You can book your ticket online and pay directly by Visa or Mastercard, or by bank transfer within five days. You can then receive your ticket by email, download it immediately or access it via the Ticketmatic app.
• In person: You can book tickets at our box office, Arduinkaai 7, 1000 Brussels, between 09am and 5pm from Monday to Friday. You can pay in cash, using Bancontact, or with a credit card. You will receive paper tickets to take home.
• Over the phone: You can book over the phone between 09am and 5pm from Monday to Friday at 02 210 11 12. You can pay immediately by credit card, or within five days by bank transfer. You will receive your tickets via email, or they can be sent to your physical address on request.

Yes, you can exchange your ticket for a different performance of the same production. However, this is only possible if there are seats left for your chosen date. 

Unfortunately it is not possible to exchange your ticket for a different production or a voucher. 

Tickets are only refunded if a performance is cancelled.

Absolutely! At KVS, you can pay using the following gift cards:

• KVS Gift Voucher
• Podium Gift Card

These gift cards can be used both at the ticket office and online.

If the performance is not sold out, you can most certainly book a ticket. These are available online until one hour before the performance starts; after that you can still come to the evening box office until half an hour prior to the start of the performance

If a performance is sold out, you can try to purchase a standby ticket. With a standby ticket, you’ll be allowed into the auditorium right before the start of the performance and can choose a seat that is still available. If not seats are left, your ticket will be refunded. 

You can also sign up for the waiting list from one hour before the performance starts. You must do this in person at the venue, not by phone, and joining the waiting list does not guarantee you a seat. 

PLEASE NOTE: if you get a ticket through the waiting list, you can only pay in cash.

You can always try your luck on Ticketswap, maybe someone is selling their ticket(s) there! 

A ticket alert is a notification you receive from us when tickets become available for a sold-out performance. It does not put you on a waiting list; it simply lets you know that tickets are available to purchase.

A standby ticket is a ticket without an assigned seat. Just before the performance starts, you’ll be allowed into the auditorium and can choose a seat that is still available. We cannot guarantee you a seat. If no seats are left, your ticket will be refunded.

The waiting list is managed at the box office on the evening of the performance. You can sign up in person at the venue (not by phone). Once all regular ticket holders and visitors with standby tickets have been admitted, you may be able to take an empty seat in the auditorium just before the performance starts.

We encourage you to refrain from printing tickets. Just have the QR code scanned from your phone at the entrance of the theatre. 

Tip: Use the Ticketmatic app. It makes it quick and easy to find your tickets, guarantees that they’re valid, and lets you share them with your friends in no time.

We like to accommodate you in the best way possible. Please do not book online, but contact our box office via tickets@kvs.be or 02 210 11 12. 

Please contact our cultural mediator Kato Matthys via Kato.matthys@kvs.be  

KVS does not offer guided tours, but you can visit us with the guide association KOREI or through city walks organized by Brukselbinnenstebuiten. You can find more information on the page for groups and guided tours.

Yes, both KVS BOX and KVS BOL have lockers. You can store all your things for 1 €.
At KVS BOX, the lockers are to the left of the reception.
At KVS BOL, the lockers are located on -1. 

At KVS BOX, you can leave it at the bicycle rack right behind the entrance. At KVS BOL, you can leave it behind the box office. 

Oops! In case of a performance in KVS BOX, latecomers cannot be admitted to the auditorium after the start of the performance. 
If it's a performance in KVS BOL, you might be able to enter through the second floor, but only if the performance allows it. 

IMPORTANT: We cannot guarantee that you’ll be able to take the seat you originally booked. To avoid disturbing the performance and the other audience members, our front-of-house staff will discreetly assign you a seat. 

You're welcome to visit our KVS Café during the day. Read more about it on this page.

Coming to a performance? The BOXBAR (for shows in the BOX) or the Foyer (for shows in the BOL) opens one hour before the performance and remains open afterwards. Enjoy a drink before the show starts, or stick around for a chat afterwards.

In a city like Brussels, good food is never far away.
Still not convinced? Be sure to check out some of the spots nearby.

No, but you can have a drink in the bar before or after the performance. 

No, your mobile phone should be switched off during the performance, but you are very welcome to take pictures right before the performance and during the applause at the end. Why not tag us with @kvsbrussels?

KVS also provides its own gorgeous images of each performance. Would you like to have them? Just contact us. 

We understand that there might be circumstances under which you urgently need to leave the auditorium. Please try to do so as quietly as possible, so as to not disturb the audience and actors.

In KVS BOX, it's not possible to re-enter. In KVS BOL you might be able to enter via the second floor, but only if the performance permits it. 

We try to make every performance understandable in Dutch, French and English, via surtitles or otherwise. Check the performance web page for details.

Of course, we hope that this won't happen, but you are on KVS premises at your own risk. KVS is not liable for any stolen goods. 

The KVS personnel will assist you as best as possible. If necessary, they will call a doctor or an ambulance. 

All our theatres, offices and foyers feature up-to-date ventilation systems. We use 100% fresh filtered outside air, not recuperated air. This means that all inside air is always 100% abducted to the outside (part of the heat is recuperated through a heat exchanger). This ensures that the CO2-concentration remains low. 

Our air and heating systems receive regular maintenance. We guarantee proper functioning of the installation and timely cleaning. The systems are also checked by an external auditor yearly. This includes the air handling units, air ducts and boilers. Filters are renewed every 15 months. The ventilation system is internally monitored daily by our infrastructure manager.